Service Agreement Options​​​

The following Service Agreement Options are available​ for Tekmar, Leeman Labs, and ISCO branded ​​products:

UK Customers:

Teledyne ISCO UK provides Service Agreement options designed for UK customers — start here​

Hanson Brand Customers:

Service agreements for Hanson products are managed through our HRcare program. Please visit the HRCare page for details.​​​

Parts Annual PM Labor Travel Sample Induced Issues Unlimited Free Technical Support
Parts Only
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Full
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Premium
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Plan Details​​​

Parts Only: (US & International) *Not available for PurIon or SFC units
Response Time – N/A

  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • International customers responsible for duties/taxes
  • Free software/firmware upgrades*


Full (US only):
Response Time – Service Agreement calls are scheduled as priority over billable customers
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free software/firmware upgrades*
  • One Preventative Maintenance per year
  • Broke/fix repairs
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options


Premium (US only):
Response Time – Service Agreement calls are scheduled as priority over billable customers
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free software/firmware upgrades*
  • One Preventative Maintenance per year
  • PM Kit Included
  • Finding and repairing leaks
  • PM Kit included​​
  • Broke/fix repairs
  • Sample induced issues (active sites/clogs/contamination)
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options

*Software/firmware upgrades are provided at no charge. Customer is responsible for installing/upgrading themselves, unless engineer is already scheduled to be on site for a visit. Computers that control our systems are not covered by any type of agreement.​​​​

CETAC Service Agreements​​​

The following Service Agreement Options​ are availalbe on CETAC branded products:

Plan Type
 Unlimited Free Technical Support​​ Software Updates​ ​Annual PM ​Repair Parts ​​Priority Service
Depot Repair​

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​​Custom
 Teledyne CETAC also offers CUSTOM contracts. Let us know your needs (extra PM, Prepaid PM kits, OQPQ, etc.) and we will build and price a contract for your unique situation. ​

Plan Details​

Depot Repair: All repairs and preventative maintenance are done from the CETAC factory (Lincoln, NE)​. Service agreements do not cover consumables such as test tubes, racks and bottles.​
  • Unlimited Free Technical Support
    • Remote support offered from the Teledyne CETAC Factory. Includes email and phone support.
  • Annual Preventative Maintenance
    • Includes annual replacement of expendable repair parts such as peristaltic pump and pump seals. Annual PM is done at the CETAC factory.
  • Priority Service
    • Service agreement customers enjoy prioritized service when their unit is at the factory for repair.
  • Software Updates
    • Free software updates for same platform.
  • Repair Parts
    • Excludes expendable repair parts such as peristaltic pump tubing and pump seals.​

Units listed as installation required in the retail pricelist are not eligible for Depot​ Repair Service agreement option. These units include but are not limited to SDX, SDX Plus, ASXPRESS+
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​Custom Service Agreements​​

Teledyne LABS also offers CUSTOM contracts. Let us ​​know your needs (extra PM, OQPQ, etc.) and we will build and price a contract for your unique situation.​

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Standard Service Rate​​s

Standard labor and travel rates apply to services performed outside the scope of a service ag​reement or where not otherwise specified.​

​Standard Labor & Travel Rates for Tekmar, Leeman Labs, and ISCO products are $495 per hour Labor and $445 per hour Travel. (Effective 1/2/26)

Stan​​dard Labor Rates for CETAC products are $330 per hour Labor, 2 hr minimum. (Effective 1/2/26)​

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Contact, Pricing, & Enrollment​

​Contact the appropriate person below for pricing and enrollment

For information on returning equipment for service, including obtaining an RMA number, please visit our RMA Information page.​​