The following
Service Agreement Options are availalbe on ISCO UK Chromatography products*:
Response Time – Service Agreement calls are scheduled as priority over billable customers
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Comprehensive: |
- Free unlimited Technical Phone Support
- Discounted parts for repairs
- Free upgrades
- One Preventative Maintenance visit per year
- PM Kit included
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
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Full: |
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- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumable parts)
- Free upgrades
- One Preventative Maintenance visit per year
- PM Kit included
- Onsite broke/fix repairs
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
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Premium: |
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- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumables)
- Free upgrades
- One Preventative Maintenance visit per year
- PM Kit included
- Finding and repairing leaks
- Onsite broke/fix repairs
- Sample induced issues (active sites/clogs/contamination)
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
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Effective 1/2/26
*Teledyne ISCO also offers CUSTOM contracts. Let us know your needs (extra PM, OQPQ, etc.) and we will build and price a contract for your unique situation.
(Standard Labor & Travel Rates are £205/ea/per hour)
Please contact Mark Dodsworth, ISCO UK Service Manager, [email protected] or Susan Scheib, Service Agreement Manager, [email protected] for pricing on the above packages.
