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Factory​ Rep​​​air

Factory repairs are done at our Ohio facility in order to save on instrument service costs.

Installati​​on

We will help you install new instrumentation or move your current instrumentation to a new location.

Instrument Re​​furbishment

A service representative can do a refurb on site in order to prolong the life of the instrument.

IQ/​O​​Q

Our installation and operational qualification program consists of producing the thorough audit trail needed to meet internal and external validation requirements while confirming proper installation and operation with documented tests.

On Demand Re​​pair

A service representative will come on site and do the repair.  This is billed on a per incident basis.

Preventive Mainten​​ance

This ensures that your instrumentation is working at its optimum capability.​

Software/Hardware Upgrad​​es

Upgrades are readily available for the lifetime of your instrument.

Technical S​​​upport

Unlimited Phone Support at 1-800-874-2004 or by email [email protected].

TOC Certified Referenc​​e Standards

A full suite of certified TOC reference standards can be found at https://www.eraqc.com/total-organic-carbon-products/instrument%20manufacturer=teledyne%20tekmar/ or by contacting ERA at [email protected]​

Trainin​​g

Our service representative will provide on site training.​

The following Service Agreement Options are availalbe on Tekmar branded products*:



 Parts Annual PM Labor Travel Sample Induced Issues Unlimited Free Technical Support
Parts Only

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Full
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Premium
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Parts Only: (Domestic & International) *Not available for PurIon or SFC units
Response Time – N/A

  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • International customers responsible for duties/taxes
  • Free software/firmware upgrades*


Full:
Response Time – Service Agreement calls are scheduled as priority over billable customers
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free software/firmware upgrades*
  • One Preventative Maintenance per year
  • Broke/fix repairs
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options


Premium:
Response Time – Service Agreement calls are scheduled as priority over billable customers
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free software/firmware upgrades*
  • One Preventative Maintenance per year
  • PM Kit Included
  • Finding and repairing leaks
  • Broke/fix repairs
  • Sample induced issues (active sites/clogs/contamination)
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options

Effective 1/2/26

Teledyne Labs also offers CUSTOM contracts. Let us know your needs (extra PM, OQPQ, etc.) and we will build and price a contract for your unique situation.

(Standard Labor & Travel Rates are $495 per hour Labor and $445 per hour Travel)

Please contact Susan Scheib, TACS Service Agreement Manager, at [email protected] or 513-229-7031 for pricing on the above packages.

*Software/firmware upgrades are provided at no charge. Customer is responsible for installing/upgrading themselves, unless engineer is already scheduled to be on site for a visit. Computers that control our systems are not covered by any type of agreement.​

​To request replacement ​​operators manuals, ​contact Technical Support​​.