The following Service Agreement Options are availalbe on Leeman Labs branded products*:
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Parts Only: (Domestic & International) *Not available for PurIon or SFC units |
Response Time – N/A
- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumable parts)
- International customers responsible for duties/taxes
- Free software/firmware upgrades*
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| Full: |
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Response Time – Service Agreement calls are scheduled as priority over billable customers
- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumable parts)
- Free software/firmware upgrades*
- One Preventative Maintenance per year
- Broke/fix repairs
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
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Premium: |
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Response Time – Service Agreement calls are scheduled as priority over billable customers
- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumable parts)
- Free software/firmware upgrades*
- One Preventative Maintenance per year
- PM Kit Included
- Finding and repairing leaks
- Broke/fix repairs
- Sample induced issues (active sites/clogs/contamination)
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
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Effective 1/2/26
Teledyne Labs also offers CUSTOM contracts. Let us know your needs (extra PM, OQPQ, etc.) and we will build and price a contract for your unique situation.
(Standard Labor & Travel Rates are $495 per hour Labor and $445 per hour Travel)
Please contact Susan Scheib, TACS Service Agreement Manager, at
[email protected] or
513-229-7031 for pricing on the above packages.
*Software/firmware upgrades are provided at no charge. Customer is responsible for installing/upgrading themselves, unless engineer is already scheduled to be on site for a visit. Computers that control our systems are not covered by any type of agreement.
