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Teledyne LABS field service specialists provide convenient on-site maintenance and repair from factory-trained technicians. By coming directly to your lab, we minimize workflow interruptions—saving you time and money—while delivering the same level of care and expertise found at our factory.

Our instruments are built for long-term reliability, but like all precision systems, they require regular maintenance and occasional repair. Our team supports your ongoing performance with responsive, expert service.​

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On-Site​​ Expertise

Our factory-trained field services team conveniently supports all hardware, software and application needs, right in your lab. If we find we need to bring a system back to our repair depot, we've already conducted the trouble-shooting process, resulting in speedier
repairs and less downtime.

Each Teledyne LABS brand has its own dedicated technical support team, so we are intimately familiar with every product we offer. Our field service specialists around the globe are backed by our team of more than 30 technical services team and their 330 years of combined real-world, hands-on experience.​​​

Field Service​​ Offerings:

  • Factory Repair – Performed at our Ohio facility to reduce service costs
  • Installation & Relocation – Setup of new instruments or relocation of existing systems
  • Instrument Refurbishment – On-site refurbishment to extend instrument lifespan
  • IQ/OQ – Produces a thorough audit trail to support internal and external validation requirements while confirming proper installation and operation through documented testing​​​
  • On-Demand Repair – On-site repair services billed per incident
  • Preventative Maintenance – Keeps instruments operating at optimal performance
  • Service Agreements – Ongoing service coverage options
  • Software & Hardware Upgrades – Available throughout the instrument lifecycle
  • Technical Support – Includes unlimited phone support
  • TOC Standards – Certified reference standards available through ERA
  • Training – On-site training provided by service representatives​
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Coverage

Our Field Service Department supports customers across the United States, United Kingdom, and Germany.

Response time, technical expertise, and accountability are the foundations of our reputation as a leading single-source service provider.

For product-specific support contacts, please visit the Support Home page​ to connect with the appropriate team.​​​