​ISCO Depot ​Repair

If your ISCO brand equipment requires service, our experienced Service Department is there for you. Our factory-trained technicians pride themselves on providing thorough equipment evaluations and service with the fastest possible turnaround time. To minimize your downtime, we offer e xpedited service at favorable rates. We can also provide equipment under lease or loan arrangements to qualified customers to use while their equipment is being repaired, or provide on-site service if required. To contact our service department, choose from one of the following methods.

Email

[email protected]

Telephone

​(800) 775-2965

Online

Contact ISCO​

​CETAC ​​Auto​​mation Service & Repairs

When your CETAC product requires repair or routine preventive maintenance, our Service Center can help ensure efficient, convenient service with minimal downtime. Most  products can be serviced in the field, but in some cases, equipment may need to be sent to our service center for more involved repairs. First, a technical support specialist will assist you in troubleshooting your issue over the phone. If a repair is necessary, a specialist will help you arrange for fast repair and return of your product. All repairs are backed by a 90-day warranty..

ATTENTION!

The Service Center will not accept any instr​ument or equipment exposed to radioactive elements or an​y instrument or equipment used in BioSafety level 4 laboratories.​​​​
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Returning Equipm​​ent (​RMA)

​A Return Material Authorization (RMA) number is required prior to equipment being returned for service. To obtain an RMA number, complete the Equipment Return Form and submit to Customer Support via email at [email protected]. You must complete both the Equipment Return and Decontamination worksheets to receive an RMA from CETACService.

Equipment Return Form

When preparing equipment for service return, please note the following:

  • We will not accept any instr ument or equipment exposed to radioactive elements.
  • We will not accept an y instrument or equipment used in BioSafety level 4 laboratories.
  • A fee of $1000 USD will apply for each contaminated instrument that is not decontaminated properly.
  • All tubing must be removed from the equipment prior to return.
    • This includes ASXpress plus and SDXhpld rinse internal tubing and valve kit parts exposed.
    • Any tubing that is not removed and discarded prior to return will incur a fee.

Onc e an RMA number has been assigned, this number should be displayed on the outside of the shipping carton. Please include a copy of the Equipment Return Form with your instrument. Ship returns to:

Teledyne CETAC Technologies

ATTN: Service

4700 Superior Street

Lincoln NE 6 8504, USA ​​

​Service Details​​​​​ 

Repair Char​​ges

Systems repaired will be charged on a Time and Materials (T&M) basis. The current T&M rate is $330.00 per hour plus parts with a two (2) hour minimum.

Turnaround T​​ime

Average turnaround time for autosamplers is 1 week and for liquid sample introduction systems is 2 weeks.

Equipment Re​​ntal

The Service Center provides overnight shipment of a loaner while the instrument is being repaired.

Parts and Labor Warr​​anty

All repairs are waranteed against defects in material for 30 days and workmanship for 90 days from the original repair date. The warranty will be void if the equipment has been subjected to unusual conditions or has been tampered with without the prior consent of CETAC.

Shipp​​ing

Unless the instrument is under warranty or service contract, all shipping charges are paid by the customer. An RMA number is required to return items for service. This number should be displayed on the outside of the shipping carton.​